Effective: December 1, 2024

1. Preamble

Welcome to our website! Thank you for trusting us with your purchase!

Please be informed that when you order products through our website, the content of the contract between us is governed by these General Terms and Conditions (hereinafter: GTC), in addition to the applicable binding legal provisions. Accordingly, these GTC outline the rights and obligations of both you and the Seller, the terms of contract formation, fulfillment deadlines, delivery and payment conditions, liability rules, and the conditions for exercising the right of withdrawal. Attachments to these GTC include the informational documents and declaration templates available on the website, as well as separate information provided on the website.

We kindly ask you to read this document carefully before finalizing your order, as finalizing your order constitutes acceptance of these GTC.

If you have questions about these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you wish to discuss any unique requests, please feel free to contact our staff through the provided contact details.

2. Seller Details, Definitions, Interpretative Provisions

Seller Details:

Name: CHEN XU STORE Kft.

Registered Address: 1138 Budapest, Madarász Viktor utca 37. 3. em. 18. ajtó

Mailing Address: 1138 Budapest, Madarász Viktor utca 37. 3. em. 18. ajtó

Tax Number: 32492914-2-41

Phone Number: +36305366179

Email Address: info@asiasuperstore.hu

Definitions:

Consumer: A natural person acting for purposes outside their trade, business, or profession, who purchases, orders, receives, uses, or is the recipient of any commercial communication or offer related to goods.

Business: An entity conducting activities defined by Act CLV of 1997 in connection with their trade or professional purposes.

Parties: The Seller and the Consumer collectively.

Distributor: A business directly distributing products to the Consumer.

Website: A website that qualifies as a tool enabling remote communication between parties.

Tool for Remote Communication: A tool that enables the conclusion of a contract between parties without simultaneous physical presence, such as printed materials, forms, advertisements with order forms, catalogs, telephone, fax, or online tools.

Product: Any movable tangible item that is marketable and accessible for possession—excluding money, securities, and financial instruments—featured on the Website, offered for sale, and forming the subject of the Contract.

Goods: Products, real estate, and rights of financial value, as well as services.

Sales Price: The price of a unit or quantity of the product.

Unit Price: The price per specified unit of measurement of the product.

Service: Any activity—other than the sale of products, real estate, or financial rights—provided for a fee to satisfy the client’s demand, involving the creation of a result, performance, or specific behavior.

Contract: A purchase agreement formed between the Seller/Business/Service Provider and the Consumer via the Website and electronic correspondence.

Consumer Contract: A contract where one party qualifies as a Consumer.

Sales Contract: A purchase agreement as defined by the Civil Code, including contracts for goods and services.

Service Contract: Any agreement differing from a sales contract, in which the business provides or agrees to provide a service to the Consumer, who pays or agrees to pay the service fee.

Online Sales or Service Contract: A sales or service contract concluded via the Website or other electronic tools where the business offers goods or services for order through the same medium.

Distance Contract: A Consumer contract formed within an organized system for the sale of goods or services, without the simultaneous physical presence of the parties, using exclusively tools for remote communication.

Consumer: A person who submits a purchase offer or enters into a contract through the Website.

Warranty: The statutory or mandatory warranty as per the Civil Code or relevant consumer contract regulations.

Conciliation Body: An organization established to resolve consumer disputes through alternative dispute resolution methods as recorded by the relevant authority.

Relevant Legislation

Contracts are subject to the following key laws:

Act CLV of 1997 on Consumer Protection;

Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services;

Act V of 2013 on the Civil Code (CC);

Government Decree 151/2003 (IX.22) on mandatory warranty for certain durable goods;

Government Decree 45/2014 (II.26) on detailed rules governing contracts between consumers and businesses;

NGM Decree 19/2014 (IV.29) on procedural rules for managing warranty and guarantee claims.

3. Scope of the GTC, Amendments

The contract between the Consumer and the Seller is governed by applicable mandatory laws and these GTC. These GTC come into effect on the date indicated at the top of the document and remain valid until amended or revoked. Amendments to the GTC are effective upon publication on the website. Changes do not affect contracts already formed (confirmed orders). The Seller reserves the right to amend the GTC within the scope of relevant laws. Please review these GTC before each purchase.

3.1. Acceptance of the GTC

These GTC apply to products and services sold by the Seller, whether through the online store or in-person transactions. Before finalizing your order (purchase), you must familiarize yourself with these GTC. By making a purchase, you accept the provisions of these GTC, which become an integral part of the contract between the Consumer and the Seller.

3.2. Contract Language

Contracts falling under the scope of these GTC are concluded in Hungarian.

3.3. Information on the Form of the Contract

Contracts under these GTC are not considered written contracts, are not registered by the Seller, and contract-related data is not retained after fulfillment. However, the Seller issues invoices or cash register receipts for transactions. We recommend that you retain proof of purchase for potential claims or disputes in the future.

3.4. Prices

The prices displayed alongside the products indicate the gross sales price per unit (e.g., kilogram, liter, or piece), inclusive of VAT and any applicable public charges. The displayed prices are for informational purposes, and we reserve the right to change prices.

4. Right of Withdrawal

According to Government Decree 17/1999 (11.5.) on contracts concluded remotely, Consumers may withdraw from the contract without justification within 14 working days from receiving the ordered product.

4.1. Procedure for Exercising the Right of Withdrawal

If the Consumer wishes to exercise the right of withdrawal, they must send an unambiguous statement of withdrawal in writing (e.g., by mail or email) using the contact information provided at the beginning of these GTC. The right of withdrawal is considered exercised within the deadline if the withdrawal statement is sent before the 14-day period expires.

The Seller will confirm receipt of the Consumer’s withdrawal notice without delay via email. A written withdrawal is deemed timely if the Consumer sends the notice within 14 calendar days (including the 14th calendar day). For postal notifications, the postmark date is considered; for email notifications, the sending date and time of the email are taken into account. We recommend sending postal notices as registered mail to ensure the date of dispatch can be reliably proven.

If the Consumer withdraws from the contract, the Seller will refund all payments received from the Consumer without delay, but no later than 14 days from the date the withdrawal notice is received. Refunds will be made using the same payment method as the original transaction unless the Consumer explicitly agrees to another method. This alternative refund method will not incur additional costs for the Consumer.

5. Warranty

5.1. Statutory Warranty

The Seller is subject to a statutory warranty obligation under the Civil Code and Government Decree 151/2003 (IX. 22.), which means that during the warranty period, the Seller can only be exempted from liability if they prove that the defect was caused by improper use of the product.

The warranty period (warranty duration) begins with actual performance, i.e., when the product is handed over to the Consumer, or, if installation is carried out by the Seller or their agent, on the date of installation. Products qualifying as durable consumer goods are listed in the annex of Government Decree 151/2003 (IX. 22.), which prescribes a mandatory one-year statutory warranty period. The regulation applies exclusively to new products sold within the framework of a consumer contract in Hungary and listed in the decree’s annex.

The warranty does not cover defects if the cause of the defect arises after the product has been handed over to the Consumer, such as: – Improper installation (unless the installation was performed by the Seller or their agent, or if improper installation is due to an error in the manual), – Improper use, disregard of the instructions in the manual, – Incorrect storage, improper handling, or damage. In the event of a defect covered under the warranty, the Consumer may: Primarily, at their choice, request repair or replacement, unless the chosen warranty remedy is impossible or would impose disproportionate additional costs on the Seller compared to the alternative remedy, taking into account the value of the product in perfect condition, the seriousness of the defect, and the inconvenience caused to the Consumer by fulfilling the warranty request.

If the Seller does not undertake the repair or replacement within the appropriate time, cannot fulfill this obligation in a manner that respects the Consumer’s interests, or if the Consumer’s interest in repair or replacement ceases, the Consumer may: – Request a proportionate reduction in the purchase price, – Have the defect repaired at the Seller’s expense or by someone else, – Withdraw from the contract. Withdrawal is not permitted in the case of minor defects. If the Consumer asserts a replacement claim due to a defect within three working days of purchase (or installation), the Seller is obligated to replace the product, provided the defect prevents proper use. Repairs or replacements must be carried out within an appropriate time, taking into account the characteristics of the product and the Consumer’s intended use, while respecting the Consumer’s interests. The Seller must strive to complete repairs or replacements within 15 days. During repairs, only new components may be used. The duration of the warranty does not include the period during which the Consumer cannot use the product due to the defect. If the product or a part of it is replaced (or repaired), the warranty period restarts for the replaced (or repaired) product or part and for defects resulting from the repair.

The costs related to fulfilling the warranty obligations are borne by the Seller. The Seller is only exempted from the warranty obligation if they prove that the defect arose after performance. However, the Consumer is not entitled to assert warranty and product liability claims for the same defect simultaneously. The warranty does not affect the Consumer’s rights derived from statutory provisions, including but not limited to implied warranty, product liability, and compensation claims.

In case of a dispute that cannot be resolved amicably, the Consumer may act based on the options outlined in Section 7 of this document.

5.2. Voluntary Warranty

The Seller may offer a voluntary warranty (guarantee) for the products sold, as specified on the Website or in the product description. The duration of this voluntary warranty may exceed the statutory warranty period. The Seller communicates the duration of the voluntary warranty for each product, no later than the handover of the product to the Consumer, through the details provided on the warranty certificate (guarantee document).

6. Liability

The information provided on the Website has been posted in good faith; however, it serves informational purposes only, and the Seller assumes no responsibility for its accuracy or completeness. The Consumer uses the Website solely at their own risk and accepts that the Seller is not liable for any financial or non-financial damages arising from its use, except for liability due to willful misconduct, gross negligence, criminal acts, or breach of contract that harms life, physical integrity, or health.

The Seller disclaims all liability for the behavior of users of the Website. Consumers are fully and exclusively responsible for their own conduct. In such cases, the Seller will fully cooperate with the authorities to investigate any violations.

The Website may contain links (connections) leading to other providers’ sites. The Seller assumes no responsibility for these providers’ data protection practices or other activities. The Seller is entitled but not obligated to review content potentially made available by Consumers during their use of the Website and is entitled but not obligated to look for signs of unlawful activity in the posted content. Due to the global nature of the Internet, Consumers accept that they will also consider the relevant national laws when using the Website. If any activity related to the use of the Website is prohibited under the laws of the Consumer’s country, the Consumer bears full responsibility for such usage.

7. Complaint Handling and Legal Remedies

7.1. Warranty Issues

For warranty issues, you can call the phone number listed on our contact page during business hours or send your questions via email to the address also found there.

7.2. Complaint Management

Consumers can submit complaints regarding the product or the Seller’s activities using any of the contact details available on our contact page. If the Consumer disagrees with the resolution of their complaint or the complaint cannot be investigated, the Seller will promptly document the complaint and its position regarding the matter in a report, providing a copy to the Consumer either in person or via email. The Seller will record any warranty-related claims in a report and accept the product for warranty inspection with a receipt acknowledgment.

For cross-border consumer disputes arising from an online purchase or service contract, only the Conciliation Board operating under the Budapest Chamber of Commerce and Industry has jurisdiction.

Consumers may also use the EU Online Dispute Resolution Platform for complaints. Registration in the European Commission’s system is required to use the platform. After registration, complaints can be submitted via the online platform at http://ec.europa.eu/odr.

The Seller has a duty to cooperate in conciliation board proceedings. This includes providing a response to the board and ensuring the attendance of a person authorized to reach an agreement during hearings.

If the Seller’s registered office or place of business is not in the county where the relevant conciliation board operates, the Seller’s cooperation obligation extends to offering the Consumer a written settlement option that meets their claim.

The Seller must examine written complaints received and provide a substantive response within thirty days, ensuring the response reaches the Consumer. If the Seller rejects the complaint, they must justify their position in their substantive reply. Complaint records and copies of responses must be retained by the Seller for five years.

7.3. Other Legal Remedies

If a consumer dispute with the Seller cannot be resolved through negotiations, the following legal remedies are available to the Consumer:

• • Filing a Complaint: Consumers may lodge a complaint with consumer protection authorities if they observe violations of their consumer rights. After reviewing the complaint, the authority will decide whether to initiate a consumer protection procedure.
  • Conciliation Board: Consumers may initiate proceedings with the conciliation board operating under the professional chamber of their place of residence to resolve disputes about product quality, safety, product liability rules, or the terms and execution of the contract out of court.

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone: (1) 488-2131

Fax: (1) 488-2186

Name: Dr. György Baranovszky

Email: bekelteto.testulet@bkik.hu

Details of other conciliation boards can be found on the https://www.bekeltetes.hu/index.php?id=testuletek website.

• • Court Proceedings: Consumers are entitled to pursue claims arising from consumer disputes in court under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

In consumer protection administrative cases, county and metropolitan government offices have first-instance jurisdiction, while the National Consumer Protection Authority has nationwide second-instance jurisdiction. Jurisdiction is determined by the Consumer’s place of residence, the business’s registered office or place of business, and the location of the infringement. Applications may be submitted to any competent authority.

8. Data Protection

Our privacy policy is available on our privacy policy page.

9. Copyrights

Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as the “Copyright Act”), this website qualifies as a copyrighted work, and all of its parts are therefore protected by copyright law. Under Section 16 (1) of the Copyright Act, it is prohibited to use the graphic and software solutions, photographs, texts, or computer programs found on the website without authorization, or to use any application that modifies the website or any part of it. Materials from the website or its database may only be reproduced with the Seller’s written consent, and even then, only with appropriate reference to the website as the source.

10. Miscellaneous

If any provision of these Terms and Conditions is deemed legally incomplete or invalid, the remaining provisions of the contract shall remain valid, and the applicable regulations shall replace the invalid or incorrect section. The Seller does not adhere to any code of conduct as defined by the Act on Prohibition of Unfair Commercial Practices against Consumers.

11. Information on Using the Website

11.1. Information on Essential Product Features

Descriptions of the essential features of the products available for purchase can be found on the respective product pages. The information provided on the product pages is for informational purposes only. For the official product description, please contact us using the contact details provided on the website! Images may sometimes serve as illustrations, and colors or other attributes may not always correspond to reality.

11.2. Correction of Input Errors – Responsibility for Accurate Data

Consumers can correct any data they have entered before finalizing their orders. Please note that the Consumer is responsible for ensuring the accuracy of the information provided, as the billing and delivery of the product will be based on these details. By placing an order, the Consumer acknowledges that the Seller is entitled to charge the Consumer for any damages or costs arising from incorrect data entry. The Seller assumes no responsibility for fulfillment based on inaccurate data entry. We also note that providing an incorrect email address or an overfilled mailbox may prevent confirmation emails from being delivered, which may hinder the completion of the contract.

11.3. Procedure in Case of Incorrect Pricing

The website may occasionally display incorrect prices. Incorrect prices are defined as those that significantly deviate from the commonly known, generally accepted, or estimated market prices of the product, or prices resulting from system errors or typographical mistakes. In such cases, orders placed at incorrect prices (Consumer’s offer) cannot be accepted, and the Seller is not obligated to sell the product at the incorrect price. If the Consumer submits an offer at an incorrect price, the system may automatically confirm it, but this does not constitute acceptance by the Seller. The Seller’s representative will notify the Consumer of the correct price and may offer to complete the purchase at the correct price. The Consumer is not obligated to place an offer or enter into a contract at the corrected price. In such cases, no contract is formed between the parties.

12. Use of the Website and Order Process

The information published on the website does not constitute an offer to contract by the Seller. In cases of orders covered by these Terms and Conditions, the Consumer acts as the offeror, and the contract is formed upon the Seller’s acceptance of the offer made by the Consumer via the website, in accordance with these Terms and Conditions.

13. Finalizing the Order (Offer)

After verifying that the contents of the cart match the products the Consumer intends to order and that their personal details are correct, the Consumer can finalize the order by clicking the “Finalize Order” button. By clicking the “Submit Order” button, the Consumer explicitly acknowledges that their offer is considered submitted and that their declaration entails a payment obligation if confirmed by the Seller under these Terms and Conditions.

14. Order Processing

The Consumer may place orders at any time. An automatic confirmation is sent upon receiving the order. The Consumer’s offer is binding for 48 hours unless the Seller confirms it within the framework set out in Section 14.1 of these Terms and Conditions.

14.1. Formation of the Contract – Acceptance of the Offer by the Seller

After placing the order, the Consumer will receive an email notification to the email address provided. If the Consumer does not receive this automatic confirmation within 24 hours, they should contact us, as the order may not have been received due to technical issues. If the Consumer notices any incorrect details in the confirmation email (e.g., name, shipping address, phone number), they must promptly notify the Seller via email, including the correct details. The contract is formed upon the Seller’s acceptance of the offer made by the Consumer. Orders placed for incorrectly priced or out-of-stock products are automatically confirmed by the system but are not considered accepted. In such cases, the provisions of Section 11.3 apply. If the Seller is unable to accept the Consumer’s offer in whole or in part for any reason, the Consumer will be informed within three business days via the provided email address.

15. Payment Methods and Conditions

15.1. Summary of Consumer Payment Obligations

The order summary and the confirmation email outlined in Section 14.1 include all payable costs for the Consumer. If required, the package will contain the invoice, warranty card (guarantee certificate), and the order summary for online orders.

15.2. Payment Methods

The Simple Online Payment System is developed and operated by OTP Mobil Kft., a member of the OTP Group.

Consumers using the service for online purchases can opt for Simple’s easy and secure payment solution. Payments are processed on the familiar Simple interface.

The payment process is identical to the payment procedures offered by similar banking services. For the user’s safety, including the cardholder’s, Simple monitors transactions continuously and helps prevent unexpected events.

STEPS OF THE TRANSACTION:

1. 1. By clicking the “Pay” button, you are redirected to the Simple payment page, where you initiate the transaction by providing your card details.
   2. After entering your card details, please verify their accuracy.
   3. The transaction is processed through banking systems.
   4. You will receive an email notification about the payment result, and the Simple system will redirect you back to the online store.

For more information, visit https://www.simple.hu/Fooldal.

The total amount of the order can also be paid via bank transfer. The necessary details for the transfer are provided in the order confirmation. Shipment occurs after the payment is received.

16. Receipt of Ordered Products

16.1. Home Delivery

Products can be delivered directly to the Consumer’s specified address.

16.2. Home Delivery and Shipping Costs

The shipping cost is displayed during the ordering process. For information on shipping fees and additional details, refer to these Terms and Conditions. If the Consumer requests home delivery or delivery to a parcel point, the Seller will share the Consumer’s contact information with the courier service, which may contact the Consumer to arrange a suitable delivery time. By accepting the Privacy Policy, the Consumer expressly consents to the Seller sharing their data with the courier service.

The Seller’s representative generally, but not always, sends an email notification to the Consumer about the expected delivery time. It is the Consumer’s responsibility to ensure that they are available to receive the package during the specified timeframe.

16.3. Permissible Delivery Address

Products can only be delivered to addresses within Hungary. For deliveries outside Hungary, please contact us for arrangements (the listed shipping costs do not apply to non-Hungarian delivery addresses).

16.4. Protection of Delivery Eligibility

The Seller considers the person designated by the Consumer for the receipt of goods as a representative authorized to receive the product and make related declarations.

17. Rules for Quality and Quantity Complaints

Consumers must inspect the package’s integrity and verify the shipping details at the time of delivery. The signed delivery note must be handed over to the courier. Immediately after receipt and payment, inspect the package contents to ensure they match the invoice and the ordered items. The package must first be officially received and paid for before its contents can be checked. Any discrepancies must be reported on the same day. The Seller or their logistics partner will arrange for the return shipment. In the case of incorrect delivery, the Seller bears the cost of redelivery.

Consumers are advised to check the package for damage in the presence of the courier and request a report if any damage is observed. Claims without such a report cannot be accepted later.

If no objections are raised at the time of delivery, the items listed on the invoice are deemed fully delivered. After receipt, the Consumer may only lodge a quality complaint regarding hidden defects within the mandatory warranty or guarantee period.

The Consumer cannot refuse to accept the product or pay for it on the grounds of minor defects that do not impair the intended use of the delivered product.

Returned products are documented with photos or videos to confirm their condition. For quality complaints, both parties accept the expert opinion of an authorized certification body. The party raising the complaint bears the upfront costs for obtaining the expert opinion, and the party found at fault is responsible for these costs. If the complaint is justified, the Seller will cover the expenses.

18. Delivery Time

The general delivery time for orders is 1-4 weeks from the confirmation of the order or, if applicable, from the receipt of the advance payment by the Seller. This delivery timeframe is indicative, and any deviations will be communicated via email. By accepting these Terms and Conditions, the Consumer acknowledges that the Seller excludes liability for damages arising from exceeding the indicated delivery time.

19. Reservation of Rights

Some products listed on our website may be discontinued or temporarily unavailable. Therefore, we reserve the right to reject confirmed orders partially or entirely. Partial fulfillment is only possible after consulting with the Consumer. If the purchase price has been paid in advance, the amount will be refunded to the Consumer within 5 business days.

For matters not regulated in these Terms and Conditions, the provisions of the Civil Code and laws on electronic commerce and remote contracts apply.